Who is CheckupMate for?
Clinics, diagnostic centres and OHC providers that run health checkups for companies, and employers that run their own OHC or want one record across providers.
Frequently asked questions
Straight answers about running health camps and OHCs on CheckupMate. Can't find yours? Ask us in a 20-minute demo.
About CheckupMate
Is CheckupMate a checkup service?
No. It is software. Your doctors and staff run the checkups; CheckupMate runs the records, reports and bills. The doctor stays responsible for every clinical decision.
Do I need to install anything?
No. It runs in the browser on a laptop or tablet. The checkup screens are built for tablets in landscape as well as laptops.
What if we need a form you don't have?
Ask for it from inside the app and we'll build it for you, in its legal layout where it is a statutory form.
Health camps
Which kinds of health camps can I run?
Pre-employment checkups, periodic medical examinations, annual health checkups (including the annual check for employees over 40), industrial health camps, driver medicals, food handler fitness and any custom checkup a client asks for. A checkup type is set up once and reused at every camp.
Is CheckupMate medical camp software too?
Yes. A medical camp runs the same way as a health camp: register each person, record the exams, the doctor signs, and the report and bill follow. It's built for camps run for companies — corporate, industrial and factory checkups.
Can I customise the forms and report for a camp?
Yes. Build your own examination forms, choose which exams each camp includes, and design each client's report on A4 pages with your letterhead. The form builder and report designer are free for paying customers.
Can it print my client's report format?
Yes. You design each report on A4 pages with your letterhead, and each company can have its own.
How do I get the employee list in?
Import it from Excel (.xlsx or .csv, up to 10,000 rows). Headers in odd places, mixed date formats and missing phone numbers are handled, and the import tells you which cells it could not read. A template is there if you're starting fresh.
Can I export a camp's results?
Yes. Export a camp to Excel with every checkup's results, and download the camp's finished reports in bulk. Exports of health records are logged.
Can different doctors sign different workers in one camp?
Yes. Each checkup has its own signer, and one report can carry more than one signature — for example the examining doctor and the audiologist.
Can I run a test camp first?
Yes. Practice camps are free and unlimited; their reports are watermarked.
What if a worker is registered twice by mistake?
Remove the checkup before it's finalised and the checkup returns to your balance.
Can a camp run without internet?
Not yet — the camp needs a connection. If your site has poor signal, tell us in the demo and we'll plan the day with you.
Industrial health camps
What is an industrial health camp?
A checkup camp held at a factory or plant, where a provider examines many workers over a day or a few days — usually pre-employment, periodic and annual checkups, with hearing and eye tests where the work needs them.
Which factory workers need medical examinations?
Workers in hazardous processes and dangerous operations are examined before they start and at set intervals, and the results are kept on the statutory forms your state's factory rules name. Workers over 40 also get a free annual check-up. Your state's rules decide the tests and how often — this is a summary, not legal advice.
How many workers can one camp handle?
A camp of 20 or of 2,000 runs the same way. Import up to 10,000 workers from one Excel file; one desk registers them, and staff at each station record their step on a tablet or laptop.
Does it print Form 32 and Form 35?
Yes. Statutory forms are tagged by state and printed in their legal layout, and Form 35 fills from the vision test. If a form you need isn't there, ask from inside the app and we add it in its legal layout.
OHCs
We only run OHCs. Do we pay anything for camps?
No. You pay per OHC. Each OHC plan includes free checkups every year for pre-employment and periodic exams at the OHC; buy more only if you need them.
Do OPD visits count as checkups?
No. Daily visits, first aid and return-to-work are never counted.
Which registers does the OHC keep?
Injury, occupational disease, ambulance and biomedical waste registers, the OPD register and the health register (Form 21), filled from the records your staff keep. Download the site's inspection pack when the inspector visits.
Can we pay monthly for an OHC?
No. OHC plans are paid for a term — yearly is the best price. There is no AutoPay.
What if our workforce grows past the plan's size?
Up to 10% over is fine; beyond that, move up a plan at renewal.
What happens if a payment lapses?
The OHC becomes view-only. Nothing is deleted.
Pricing and the free trial
We only run health camps (or only OHCs). Do we pay for the other part?
No. Take only what you run. Camps are paid per checkup, OHCs per centre. You can add the other side any time, and get 10% off when you have both on yearly plans.
What counts as a checkup?
One worker registered into a real camp, or a pre-employment or periodic checkup at an OHC. Importing an employee list never counts, and practice camps are free.
What happens if I run out of checkups during a camp?
Registration, tests and the doctor's review carry on. Only the final signed PDF waits until you add a pack.
Is the trial really free?
Yes — 14 days, no card. Reports made in the trial carry a watermark and are not valid certificates. We review each trial request and call you to set up.
Do prices include GST?
No. All prices exclude 18% GST, which is added to your invoice.
How do we pay?
By UPI, card or netbanking, once for each pack or term. There is no AutoPay: before an OHC's term ends we send a reminder with a link to pay.
What happens when the trial ends?
If you haven't paid, your camps and OHC can still be viewed but not used, and the builders are locked. Nothing is deleted. Pay any time and carry on where you left off.
Can we change plans later?
Yes. Buy a pack or the yearly camps plan whenever you need checkups. A new OHC is pro-rated to your renewal date so every centre renews together, and a centre that grows moves up a plan at renewal.
How long are reports kept?
Five years, as the law asks. Finished reports stay free to view, reprint and correct for as long as they are kept.
What if we stop running camps for a while?
Nothing is lost. After 24 months with nothing bought the account can still be viewed and exported; any purchase opens it again at once.
Data and security
Where is our data stored?
In India, on Google Cloud's Mumbai region.
Can other customers see our data?
No. Each organisation's data is separated in the database, not just on screen. Your client companies see only their own employees' records.
Can a signed report be changed?
Signed reports are locked. A correction needs a reason, and every change is recorded. Each signed report can be checked online.
Do you record workers' consent?
Yes. Consent is captured at registration, including the company's own notice.
For companies
Do my client companies pay to see their reports?
No. The company portal is free: finished reports, fitness outcomes, registers and exports for their workers.
We are an employer. Can we own our employees' records?
Yes, with the Company plan: keep one employee list across every provider and site, invite providers, and run your own OHCs. Talk to our team for a price.
Can our provider still work with us on the Company plan?
Yes. You invite them with a connect code, and they keep running your checkups. You can invite more than one.
Can we run our own OHC?
Yes, on the Company plan, with your own doctors and nurses.
What happens if we cancel the Company plan?
Your company goes back to the free portal, with every record it could already see.
What does the Company plan cost?
Our team agrees a price for your sites and workers. There is no public price list.
For clinics and diagnostic centres
How long does it take staff and doctors to learn?
Minutes. There is a guided tour and interactive product intro inside the app. The checkup screens are built for tablets and laptops with a clear step list, and remote onboarding help from our team is free.
Can we move our existing corporate work from Excel?
Yes. Import your employee lists from Excel (.xlsx or .csv, up to 10,000 rows). Real-world header layouts and mixed date formats are handled automatically.
Can we charge our clients for digital reports?
Yes. Many clinics add an “e-health record & report portal” line to their client bills. At ₹9.80 a checkup, charging ₹25 to ₹50 per employee for digital reports covers your software cost multiple times over.
For doctors
Can staff decide fitness or sign reports?
No. Staff can fill forms and upload lab reports. Only a doctor submits the review, decides Fit, Fit with restrictions, Temporarily unfit or Unfit, grants the fitness certificate and signs.
How do I sign?
When a clinic invites you, you add your signature (drawn with a finger or stylus, or uploaded), qualifications and registration number once. After that, granting a certificate signs it, and you sign the report's other places in the same step.
Is it a digital signature certificate (DSC) or Aadhaar eSign?
No. It is an electronic signature, given with your own sign-in and your consent to sign electronically. It is not a digital signature certificate, and Aadhaar eSign is not available yet.
Can a signed report be changed?
No. A signed report is locked. A correction needs a written reason and is kept in the audit log. If a lab report is corrected after you decided, the checkup comes back to you for revision.
How does someone check a certificate is genuine?
Every signed report prints a verification line. The verification page shows who signed it, in what capacity and when, without showing any clinical details.
I work with more than one clinic. Do I set up twice?
No. Your signature and credentials belong to you, not to a clinic, so every clinic that invites you uses the same ones.
Do I pay anything as a doctor?
No. The clinic or company that runs the camps or the OHC pays, per checkup or per OHC, not per person.
Forms and report designer
Can we build our own examination forms?
Yes. Add sections and fields — text, numbers with units, yes / no, choices, dates, grids and calculated values — or start from a ready-made form and change it. Mark the fields only a doctor can fill.
Can each client get its own report format?
Yes. Each company can have its own layout and letterhead. You arrange the pages once, on real A4 sheets with sample data, and every camp for that client prints it.
Do uploaded lab reports go into the report?
Yes. Lab reports uploaded at the checkup are added to the finished report as pages.
What happens to old reports when we change a form?
Nothing. A signed report is a locked copy, and each form keeps its published versions, so old reports stay exactly as they were signed.
Is the report designer extra?
No. The form builder, the report designer and your branding are free for every paying customer, even when the checkup balance is zero.
Statutory forms and registers
What if a form we need isn't there?
Ask for it from inside the app and we add it to your library in its legal layout. Forms are tagged by state, so each site uses its own state's forms.
Do the forms print in the official layout?
Yes. Each statutory form is printed in the layout your state's rules set out, filled from the checkup.
How does the health register fill itself?
You link the examination form's fields to the register's columns once. After that, every finished Form 32 examination at the site becomes a row in its health register.
What do we show the inspector?
Each site has an inspection pack: its statutory registers and records together, ready to download and print.
Can the company see its registers?
Yes. Each client company reads and downloads its sites' registers in its free portal. Exports of health records are logged.
Client invoicing
Does it handle GST?
Yes. Issue a tax invoice with CGST and SGST, or IGST, worked out from the place of supply — or a bill of supply when GST doesn't apply. Please confirm the GST treatment of your services with your CA.
Can we record TDS and part payments?
Yes. Record each payment and the TDS the company deducted against the bill. What is still owed shows against the company until it's settled or written off.
Can an issued bill be changed?
No. An issued bill is locked; you correct it with a credit note, which has its own number series. Drafts can be changed freely.
Does CheckupMate collect the money from our clients?
No. CheckupMate prepares, issues and records your bills; your clients pay you directly, and you record the payment.
Is client invoicing extra?
No. GST and non-GST invoices to your own client companies are free for every paying customer.
Enterprise and custom projects
Do we have to use CheckupMate's occupational health product?
No. Many projects use the platform underneath for a different healthcare workflow.
Can you change CheckupMate to fit how we work?
Yes. We can change its checkup flows, forms, reports and screens for your organisation as an Enterprise project.
Who owns the data?
You do. We process it on your instructions under a data processing agreement.
Do you work with clients outside India?
Yes. We work with clients in India and in other countries. Where your software is hosted, in India or in your own region, is agreed in the scope.
Can you integrate with our system?
Very likely. Tell us what it is and how it shares data, and we'll explain how on the scoping call.
Do you use our data to train AI?
No. Your data is never used to train AI models.
How is an Enterprise project priced?
A fixed-scope build or phased milestones, plus a yearly platform and support fee, all agreed in the written scope.
Still have a question?
Ask us in a 20-minute demo, or request a free trial and see for yourself.
No card. No setup fee. Your finished reports stay yours.